TERMS AND CONDITIONS

Spotless Property Care

1. SCOPE OF SERVICES

1.1 General Services

Spotless Property Care provides residential and commercial cleaning services including but not limited to regular cleaning, deep cleaning, end-of-lease cleaning, carpet cleaning, window cleaning, and property maintenance services as specified in individual service agreements.

1.2 Service Standards

All services will be performed to professional industry standards using appropriate equipment, materials, and techniques. The Company reserves the right to determine the most suitable cleaning methods for different surfaces and materials.

1.3 Access and Preparation

Client must provide reasonable access to the property and ensure utilities (water, electricity, gas) are connected and functional. Client is responsible for removing personal belongings, fragile items, and ensuring the property is in a condition suitable for cleaning services.

1.4 Limitations

Services do not include repair work, maintenance beyond cleaning, removal of permanent stains, mold remediation, pest control, or cleaning of items deemed hazardous or requiring specialized treatment.

2. BOND RETURN GUARANTEE AND FIX-UP POLICY

2.1 Guarantee Coverage

For end-of-lease cleaning services, the Company guarantees that cleaning will meet reasonable property manager and landlord expectations for bond return, subject to the terms and exclusions outlined herein.

2.2 Fix-Up Commitment

If a property manager or landlord identifies cleaning issues that fall within our service scope, the Company will return to address these issues at no additional charge within 72 hours of notification, provided the guarantee has not been voided.

2.3 Guarantee Exclusions

The guarantee does not cover:

1. Pre-existing damage, stains, or wear that cannot be remediated through cleaning
2. Items requiring repair, replacement, or specialized restoration
3. Cleaning of areas not included in the original service agreement
4. Issues arising from property damage occurring after service completion
5. Carpet cleaning results affected by permanent stains, burns, tears, or structural damage
6. Window cleaning affected by damaged, scratched, or etched glass
7. Cleaning standards that exceed reasonable industry expectations
8. Bond deductions for reasons unrelated to cleaning (damage, missing items, etc.)

2.4 Guarantee Voiding Conditions

The guarantee becomes void if:

1. Property is re-occupied or used after cleaning and before final inspection
2. Additional damage or soiling occurs after service completion
3. Third parties perform additional cleaning or maintenance work
4. Client fails to report issues within 7 days of property manager inspection
5. Property manager feedback is not provided in writing
6. Full payment has not been received
7. Client breaches any terms of this agreement

3. PRICING AND PAYMENT

3.1 Pricing Structure

All prices are quoted in Australian Dollars (AUD) and include GST where applicable. Pricing is based on property size, condition, and specific services requested as outlined in the service agreement.

3.2 Payment Terms

Payment is due upon completion of services unless alternative arrangements are agreed in writing. Accepted payment methods include cash, bank transfer, credit card, and electronic payment systems. A processing fee may apply to certain payment methods.

3.3 Late Payment

The Company reserves the right to suspend services and pursue collection of outstanding debts.

3.4 Price Changes

The Company reserves the right to adjust pricing with 14 days written notice for ongoing service agreements. One-off services are charged at the rate quoted and accepted.

4. FREE QUOTATION

4.1 Quotation Process

The Company provides free, no-obligation quotations for all services. Quotations are based on information provided by the client and may be subject to adjustment following property inspection.

4.2 Quotation Validity

Written quotations remain valid for 30 days from issue date unless otherwise specified. Verbal estimates are indicative only and subject to written confirmation.

4.3 Property Inspection

For complex or large-scale projects, the Company may conduct an on-site inspection to provide accurate quotations. Any costs associated with extensive travel for quotations may be discussed prior to arrangement.

5. ADDITIONAL SERVICES AND EXTRA CHARGES

5.1 Additional Work

Services beyond the agreed scope may incur additional charges at standard rates. Client authorization is required before commencing additional work except in cases where such work is necessary for health and safety reasons.

5.2 Property Condition Surcharges

Properties requiring significantly more time due to excessive soiling, damage, or poor maintenance may incur additional charges. Clients will be notified before additional charges apply.

5.3 Specialty Services

Specialized cleaning services including but not limited to mold treatment, biohazard cleanup, or restoration work are quoted separately and subject to specific terms and conditions.

6. INSURANCE

6.1 Public Liability Coverage

The Company maintains comprehensive public liability insurance coverage. Certificate of currency available upon request.

6.2 Liability Limitations

Company liability is limited to the cost of re-performing services or refunding payments received. The Company is not liable for consequential, indirect, or special damages except where prohibited by law.

6.3 Client Responsibilities

Clients are responsible for securing valuable items and ensuring the Company is notified of any fragile or specialty items requiring particular care.

7. CANCELLATION OR RESCHEDULING

7.1 Client Cancellation

Services may be cancelled without penalty up to 24 hours before the scheduled service time. Cancellations with less than 24 hours notice may incur a cancellation fee equivalent to 50% of the service cost.

7.2 Company Cancellation

The Company may cancel or reschedule services due to unforeseen circumstances, equipment failure, staff illness, or unsafe working conditions. Reasonable notice will be provided where possible.

7.3 Weather Conditions

External cleaning services may be postponed due to adverse weather conditions. No cancellation fees apply in such circumstances.

7.4 Rescheduling

Service rescheduling is accommodated subject to availability. Multiple rescheduling requests may incur administrative charges.

8. CONFIDENTIALITY

8.1 Privacy Protection

The Company respects client privacy and maintains confidentiality of all information obtained during service provision. Personal information is handled in accordance with applicable privacy legislation.

8.2 Property Access

Staff are instructed to maintain discretion regarding client property, possessions, and personal circumstances. Any security codes or access information provided will be kept confidential and secure.

8.3 Information Use

Client information may be used for service delivery, invoicing, and communication purposes only. Marketing communications require explicit client consent.

9. TERMINATION

9.1 Termination by Client

Ongoing service agreements may be terminated by either party with 14 days written notice. No penalties apply for termination of ongoing services.

9.2 Termination by Company

The Company may terminate service agreements immediately for non-payment, breach of terms, abusive behavior toward staff, unsafe working conditions, or illegal activity on the premises.

9.3 Final Services

Upon termination, any scheduled services will be completed, and final invoices settled. Outstanding obligations survive termination.

10. DISPUTE RESOLUTION

10.1 Initial Resolution

The Company encourages direct communication to resolve any service concerns. Issues should be reported promptly to allow for timely resolution.

10.2 Formal Complaints

Formal complaints must be submitted in writing within 7 days of service completion. The Company will investigate and respond within 10 business days.

10.3 Mediation

Disputes that cannot be resolved directly may be referred to mediation through an agreed mediator or industry dispute resolution service.

10.4 Legal Action

Any legal proceedings must be commenced within 12 months of the service date. The laws of the state/territory where services are provided govern these terms and conditions.

11. GENERAL PROVISIONS

11.1 Entire Agreement

These terms and conditions, together with any written service agreement, constitute the entire agreement between parties and supersede all prior negotiations, representations, or agreements.

11.2 Amendments

Terms and conditions may only be amended by written agreement signed by both parties or by the Company providing 14 days written notice of changes to ongoing service agreements.

11.3 Severability

If any provision of these terms is found to be unenforceable, the remainder of the terms remain in full force and effect.

11.4 Assignment

The Company may assign these terms and any service agreements to related entities or successors. Clients may not assign their rights without written consent.

12. Documentation

Detailed checklist provided upon completion. Before and after photographs may be taken for quality assurance and dispute resolution purposes.

13 Timing Requirements

End-of-lease cleaning scheduled to allow property manager inspection before lease expiry. Client responsible for coordinating timing with property manager and ensuring utility connections.

DISCLAIMER: These terms and conditions are based on general legal principles and industry standards. Clients should consult with qualified legal counsel for advice specific to their circumstances and jurisdiction. The Company makes no warranty as to the legal sufficiency of these terms for any particular purpose or jurisdiction.